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Inga Shkurina谈《Mystery Manor》更新内容问题

发布时间:2012-08-29 10:03:38 Tags:,,

作者:Dant Rambo

隐藏物品游戏《Mystery Manor》(游戏邦注:游戏针对iPad、Android和Facebook平台)最近的更新内容促使iPad用户展开激烈抗议。上述更新内容移除且显著改变游戏的若干元素,让很多玩家产生这样的感觉:如果他们想要完成游戏,就不得不掏现金——原始版本不存在这类情况。这是个复杂情况,很多玩家通过Facebook页面和非正式论坛表达他们的不满。为缓和玩家的担忧情绪,让大家对于整个情况有更清楚的了解,我们就Game Insight莫斯科总部的市场部经理及社区主管Inga Shkurina展开访问。

《Mystery Manor》拥有活跃的狂热粉丝。针对最近iPad版本的变更,他们诉诸网络,联合抵制你们的游戏。什么原因导致他们如此沮丧?

最大问题似乎是,我们的更新内容所带来的负面影响,这原本旨在跟进最新及既有手机游戏的标准,《Mystery Manor》不再支持通过好友代码赠送游戏道具和货币。

这些变更是否仅限于iPad版本?或者这存在于游戏的所有版本中。

目前,这些问题仅出现在iPad版本中。

scrn mysterymanor from gamezebo.com

scrn mysterymanor from gamezebo.com

关于苹果政策,这是他们新引入的东西,还是只是最近才引起Game Insight关注的老政策?

这是个最新发展,我们需要更新游戏,以确保游戏依然能够服务于我们的所有玩家,没有出现任何中断。

App Store有许多免费游戏。什么原因导致你们的免费模式执行方式有所不同?为什么你们的作品需要变更,而其他开发者的作品就不需要?

我们的免费模式玩法执行方式不同于其他游戏——真正差异在于,《Mystery Manor》是款包含众多内容的庞大游戏,同时游戏还有许多积极探索原始游戏的忠实玩家。同样,我们频繁给游戏更新更多内容,其中包括更多供玩家探索的房间、谜题和任务,以确保我们的玩家有更多的互动内容。

你们有没有和苹果谈及这给你们的业务带来什么影响?你觉得苹果是否会改变其策略,允许你们重新融入礼物和好友代码?

关于此话题,我们有展开内部谈话,遗憾的是,苹果似乎不会撤销这一政策变革。同样,我们还寻找其他配合玩家的替代选择。很快就会有更多关于这方面的消息。

你曾在Facebook上提到,你们“正在寻找激励忠实玩家且又不破坏任何条款和条件的新方式。”能否说得更具体些?你们考虑哪些新元素?

我们探索所有选择。遗憾的是,现在讨论有些为时过早。

review mystery manor from gamezebo.com

review mystery manor from gamezebo.com

Game Insight在App Store发行了许多作品。这一政策变更是否会影响公司其他游戏的管理方式?或者,就Game Insight当前的作品目录来说,这一问题是否仅限于《Mystery Manor》?

就我们目前所知道的,这会影响我们所有的iOS游戏,以及App Store上的所有iOS游戏。

这里有没有什么变通方案?iPad用户是否能够将他们的游戏转移到Facebook或Android之类的其他平台?

就如上面提到的,我们正在探索尽可能多的替代选择,希望不久能够推出更新内容。

跳到下个话题,你们计划如何平复用户的不满情绪?

我们清楚我们的忠实《Mystery Manor》玩家不满此变更,我们将会尽快发表文章说明情况,包括我们最终将采取什么策略,合理对待玩家。

这一经历是否会促使你们对App Store的内容开发感到失望?

手机游戏开发是否个持续发展的领域,标准、硬件和软件更新等元素都处于持续变更中。我们依然会继续基于iOS和Android平台开发游戏,但同时也会更深入意识到,这些变化会给我们的用户及其游戏体验带来消极影响。在Game Insight,用户体验对我们来说非常重要,我们知道这一问题是我们粉丝产生沮丧情绪的主要原因,此外,还令我们感到颇为沮丧的是,这从根本来说带给粉丝不尽人意的游戏体验。

我们希望借此机会再次重申,我们知道玩家感到非常沮丧,我们对此感到非常抱歉,我们正在积极寻找解决方案,我们将及时汇报进展情况。(本文为游戏邦/gamerboom.com编译,拒绝任何不保留版权的转载,如需转载请联系:游戏邦

Game Insight talks Mystery Manor controversy, and how they plan to make it right [interview]iPhoneiPad

By Dant Rambo

A recent update to Mystery Manor, a hidden object title for iPad, Android and Facebook, has left iPad users up in arms. The update in question removed and dramatically altered certain aspects of the game, leaving many feeling as though they’re now forced to pay real money if they want to complete the game — a scenario that was not at all present in the original version. It’s a tangled situation, and many have taken to the game’s Facebook page and unofficial forums to express their grievances. With the hopes of assuaging concerns and gaining a better understanding of the matter, we spoke with Inga Shkurina, Marketing Manager and Community Lead of Game Insight’s Moscow headquarters.

Mystery Manor has a pretty passionate and vocal fan base.  Based on some recent changes to the iPad version, they’ve taken to the internet and called for a boycott of your game.  What has them so upset?

The biggest issue seems to be that, as an unfortunate side-effect of a recent update we’ve made to the game to keep it current with new and existing mobile game standards, Mystery Manor no longer supports gifting in-game items and currency through friend codes.

Are these changes exclusive to the iPad version?  Or have they taken place across all versions of the game.

For the time being, these issues are exclusive to the iPad version, yes.

Regarding Apple’s policy – is this something new they’ve introduced, or is it an older policy that only recently came to Game Insight’s attention?

This is a recent development, and we’ve had to update the game in order to make sure the game remains available for all our players without any interruption in service.

There are thousands of free-to-play games on the App Store. What makes your implementation of free-to-play different?  Why do your releases require changes but releases from other developers do not?

Our implementation of free-to-play gameplay isn’t different than that of other games–the real difference is that Mystery Manor is a huge game with tons of content, but also with tons of devoted players who have diligently explored much of the original game. As such, we frequently update the game with even more content updates, including more rooms, puzzles, and missions to explore to ensure that our players have even more content to play with.

Has there been any discussion with Apple about how this is affecting your business?  Do you think there’s a chance that Apple might revise its policy to let you bring gift and friend codes back?

We’ve had internal talks about this topic, and unfortunately, it seems unlikely that Apple will reverse this policy change. As such, we’re seeking alternative ways that we can accommodate our players. More information on that coming soon.

You mentioned on Facebook that you were “seeking for new ways to encourage our loyal players without breaking any terms and conditions.”  Can you elaborate a bit on that?  What new things are you considering?

We’re exploring all options. It’s a bit too early to discuss, unfortunately.

Game Insight publishes a number of games on the App Store.  Will this policy change affect the way other games are administered?  Or, in terms of Game Insight’s current catalogue, is this exclusively a Mystery Manor problem?

As far as we can tell, this is something that affects all our other iOS games, as well as all other iOS games on the App Store.

Is there a workaround here?  Could iPad owners be given a chance to transfer their games to a different platform, like Facebook or Android?

As mentioned, we are exploring as many different alternatives as we can and hope to have updates shortly.

Moving forward, how do you plan on calming the dissent amongst your userbase?

We understand that our devoted Mystery Manor players aren’t happy with this change and will post updates on the situation as soon as we can, including updates on the measures we’ll ultimately take to do right by our players.

Has this experience soured you on developing for the App Store?

Mobile game development is a constantly growing space with evolving standards, hardware and software updates, and many other changes. We’re still going to continue developing games for both iOS and Android as we always have, but with increased understanding that some of these changes can have negative impacts on our users and their experience with our games. At Game Insight, user experience is extremely important to us, and while we know this issue has been a great source of frustration for our fans, we’ve also been extremely frustrated that, fundamentally, it has led to an unsatisfactory experience for the players.

We’d like to take this opportunity to reiterate that we understand players are upset, that we’re deeply sorry for any and all distress and inconvenience they may have experienced, and that we’re actively working on solutions, and will keep you posted. We’d like to once again thank our players for their patience, and for their support.(Source:gamezebo


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