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iPad游戏《蓝精灵村庄》付费系统再遇用户投诉

发布时间:2011-02-10 14:57:18 Tags:,,,

iPad和手机游戏、社交游戏最成功的吸金手段就是内置付费功能,这种做法也引发了不少问题,最近就有一名家长抱怨iPad游戏《蓝精灵村庄》(Smurfs Village)诱使自己年仅8岁的女儿Madison在不知情中花了1400美元。

Smurfs-Village

Smurfs-Village

尽管用户在购买付费功能时需要输入相关密码,但仅有这点安全措施是远远不够的。如果孩子们输入了密码,系统在15分钟后就会默认他们有意或无意购买的任何东西。据游戏邦了解,Madison在购买该游戏中的虚拟货币Smurfberries时,并不知道自己花的是真钱,所以就在不知不觉中让家长的荷包大出血。Madison的母亲对这款锁定4岁以上儿童用户的游戏大为不满,她认为年幼无知的孩子根本没理由花99美元买一篮Smurfberries。

游戏邦获悉,苹果这次站在了用户的一边,向她退还了相关款项。有评论认为,开发商的游戏设置如果很容易让孩子付款消费,那就很可能遭遇大量投诉和信用卡退款事件;许多孩子都在父母的iPad或手机平台上玩游戏,就有可能在无意中买了许多自己不知道的东西。现在是一个流行网购的数字消费时代,许多在线付费只需要轻点鼠标,就成完成操作,其安全性不能不让人警惕。(本文为游戏邦/gamerboom.com编译,转载请注明来源:游戏邦)

One of the sneakier elements of iPad and mobile games (actually, all social games) is that while they’re free to download and play there are many in-game purchases that can add up quickly to massive amounts of real world dollars. Imagine the surprise as mother Stephanie Kay received a bill for $1400 from her 8 year old daughter Madison having just a bit too much fun in the iPad game Smurfs Village.

Though a password is required in order to make in-app purchases, that bit of security isn’t enough. Once a child knows and enter the password, they have 15 minutes to make all of the purchases they want, accidental or intentional. Madison was buying Smurfberries for her village without knowing they were costing real money, and quickly racked up that massive bill. Her mother feels that the game is preying on children due to the fact it states it is for children ages 4+; children who have no business paying $99 for a basket of Smurfberries.

Luckily, Apple was kind enough to give out a one-time reimbursement this time. We’re pretty sure that these game developers don’t make it easy for children to make unintentional purchases by choice, since it is actually bad business and bad for companies if there are lots of complaints and credit card chargebacks. It is a risky business though, since many of these games have a cute art style and easy gameplay that skew to a young audience. Many kids play games on their parents’ iPads or mobile devices and may accidentally be making purchases without realizing it.

This is just one problem in the digital age where people enjoy shopping online, one-click purchasing, and online billing. (source:blog.games)


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