消费者保护基金会昨天发出通告称相当数量的社交游戏开发者并没有为玩家的权益做足保护措施，他们没有好的标准好阻止黑客非法访问用户的账号。

玩家通常通过在线交易或者现金支付获得相应的武器或者他们认为值得收藏的宝藏。该基金会发现部分游戏的交易情况对玩家存在霸王条款的现象，比如在某些天数内某些不被使用的交易不可以实施退款，以及他们对玩家账号内的这些资产没有能够形成良好的保护措施。

hacker

消费者保护基金会游开雄认为玩家在非主观意愿下的损失应该由商家来支付一定的赔偿。

The Consumers’ Foundation yesterday said a number of social gaming companies do not provide adequate protection of consumers’ rights, as they have no standard procedures to prevent hackers from illegally accessing players’ accounts.

The foundation’s Consumer Reports Magazine in April conducted an investigation into the terms and conditions that players must agree to before playing nine types of online games.

It discovered that one out of every three games failed to clearly state in their contracts how the company would deal with disputes regarding players’ accounts.

Most of the games sell points or credits, which are a form of online currency that players use to purchase simulated items, such as weapons or treasure, to advance in the game.

The points or credits are usually purchased with the players’ real money at convenience stores or by online payment.

However, when the consumer rights watchdog compared the online gaming companies’ terms and conditions with standard contracts for online games, it found that two of the games — Eternal Life and Sangoku Shi Online — failed to tell consumers they are eligible for a refund of the unused points or credits within seven days of starting their game accounts.

The foundation also found that Eternal Life, Sangoku Shi Online and Shin Sangoku Musou did not offer gamers proper protection from disputes related to illegal hacking or theft of online possessions.

“Nowhere in the contract [of the three games] does it state explicitly whether consumers will be compensated for losses incurred from events that were not their responsibility,” said Yu Kai-hsiung (游開雄), publisher of the foundation’s Consumer Reports Magazine.

The three games also had no effective measures to cope with returning stolen points, credits or other online possessions to the victims, Yu said.

The foundation urged the gaming industry to offer consumers better protection through improved terms and conditions.

It also recommended the setting up of 24-hour hotlines to deal with inquiries or complaints from customers.