日前，法国游戏发行商Gameloft因Android版本游戏的计费失误，遭到大量用户投诉，该公司不得不出推出紧急补救措施，才平息了这一风波。

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据游戏邦了解，Gameloft的iOS版本游戏均已投放到苹果App Store销售，而高端的Android版本3D游戏却回避了谷歌官方应用商店Android Market，选择了自己指定的分销网站。很不幸，这些游戏的计费系统出现的漏洞，在11月份对0.05%的交易造成影响，导致不少用户购买一款游戏时被多次重复计费。

在其中一个热门Android应用销售网站被曝出计费错乱后，Gameloft赶紧出面向用户群体致歉，并向大家保证已经修复了这个漏洞。

Gameloft的客服部门承诺，系统将自动返还用户被多收取的费用，并补偿他们一个免费的游戏积分。

对许多Android用户来说，Gameloft迟迟不肯接纳Android Market这一点实在很失策，结果它也确实为此付出了代价。过去就已经有不少用户怨声载道，认为Gameloft的Android版本游戏不能重新下载，也没有更新通知的功能，安装过程也是麻烦不断，看来圣诞节过后，Gameloft确实该检讨一下自己的分销策略了。（本文为游戏邦/gamerboom.com编译，转载请注明来源：游戏邦）

Gameloft issues apology for billing ‘errors’ on Android store

While it’s all well and good Gameloft getting into the Christmas spirit and dishing away digital goodies via a Twitter Advent Calendar, the company has come under criticism recently for billing errors on its Android store.

Unlike its raft of iOS titles, which are all available on Apple’s App Store, Gameloft elects to bypass Google’s official Market for its high-end 3D Android releases in favour of its own distribution channel on the web.

Billing woes

Unfortunately for the French publishing giant, an ‘error in its billing process that affected 0.05% of all transactions on its stores in December’ resulted in customers being charged twice or more for a single title.

After a popular Android portal drew attention to the payments issue, Gameloft quickly issued an apology to the community and confirmed that the bug had been fixed.

In a statement from Gameloft’s customer service division, the company promised to refund customers affected by the extra charges automatically and ‘reward’ them with a free game credit.

Strong resistance

For many Android customers, though, Gameloft’s continued reluctance to embrace the Android Market comes at a cost.

With complaints in the past ranging from an inability to re-download games, an absence of update notifications, and installation tribulations, Gameloft may have to rethink its distribution strategy post-Xmas.（source:pocketgamer）